CptCannon, unfortunately that is a different issue that we are still looking into.
Torelef-1910 commented on Desync Cause Found - Versions 6 hours ago
Thanks for the report, we will take a look!
Torelef-1910 commented on Sorceress Collection Portrait 8 hours ago
Thanks for the report, we will check it out!
Thanks for all the posts on this thread helping us investigate this issue! As of the hotfix this afternoon, this should be fixed.
Torelef-1910 commented on Dropping games 9 hours ago
Hey Nalok, Sorry to hear about your experience. We just patched to fix a silent crash (a crash with no error). Let us know if you are still getting this error.
Torelef-1910 commented on Game constantly freezing during gameplay 9 hours ago
Hey Protheon, Sorry to hear about your experience. Can you send a Dxdiag to [email protected] and reference this thread please? This will help us look into the issue.
Hello MyLife4Aiur (nice name!). Thanks for the report, we are currently investigating this issue.
Torelef-1910 commented on Game found, not joining 9 hours ago
Hey Lyxilion, if I were to guess I’d say one of your maps is corrupted. Try deleting your maps in the following folder: C:\Users\username\Documents\Warcraft III Beta. This should force the system to redownload the maps. Let me know if that worked for ya.
Torelef-1910 commented on Native SetMapMusic has been broken starting on 1.32.0.6 10 hours ago
Thank you for the report Lycan!
Torelef-1910 commented on Why do custom models look plastic after latest Patch? 11 hours ago
Lycan - If you have maps that are reproducible this issue could you send them our way as well at [email protected]?
Torelef-1910 commented on Why do custom models look plastic after latest Patch? 11 hours ago
Hello Narshi Thanks for the report! Could you zip up your Map folder and send us a copy to [email protected] please? We’d like to investigate on our end.
Torelef-1910 commented on Potential Sound Fix for 1.32.0.6 1 day ago

Glad to hear the work around helped you all!

If you are still experiencing this issue, or haven’t tried the workaround, please also provide your War3log.txt to [email protected] or post here. This can be found in your documents folder: C:\Users\ username \Documents\Warcraft III Beta\Logs

This will help us identify the root cause. Thank you!

Torelef-1910 commented on Potential Sound Fix for 1.32.0.6 2 days ago
Thanks for the follow up Scott3h. Please drop a note in if Scott3h’s workaround worked for you as well.
Extracheese, thanks for the additional info. Can you try changing your graphics settings to see if one of those remove the issue? Also, what mode have you been playing in? (2v2, 1v1, etc.)
Hey CptCannon, for the Legion TD crash, are you selecting a specific Hero or ability when the game crashes?
Torelef-1910 commented on My voice's gone! 2 days ago

Hello

We’re having trouble reproducing the issue of having no sounds here at the office, so we’d like to gather some more information.

  1. Does unplugging the sound device and plugging it back while in-game fix the problem?
  2. If you are experiencing the sound issue, please send a DxDiag to [email protected] or post your DxDiag in this thread if you are comfortable. Obtaining a DxDiag is explained in this post. https://us.battle.net/support/en/article/12988

Thanks for your support!

Torelef-1910 commented on I lost in-game sound with the 1/17 patch 2 days ago

Hey Folks,

We’re having trouble reproducing this here at the office, so we’d like to gather some more information.

  1. Does unplugging the sound device and plugging it back while in-game fix the problem?
  2. If you are experiencing the sound issue, please send a DxDiag to [email protected] or post your DxDiag in this thread if you are comfortable. Obtaining a DxDiag is explained in this post. https://us.battle.net/support/en/article/12988

Thanks for your support!

Torelef-1910 submitted Need Your Help to Research No Sound Since Latest Patch 2 days ago

Hello

We’ve gotten a few reports of players not having sound since the latest patch.

We’re having trouble reproducing this here at the office, so we’d like to gather some more information.

  1. Does unplugging the sound device and plugging it back while in-game fix the problem?
  2. If you are experiencing the sound issue, please send a DxDiag to [email protected] or post your DxDiag in this thread if you are comfortable. Obtaining a DxDiag is explained in this post. https://us.battle.net/support/en/article/12988

Thanks for your support!

Torelef-1910 commented on Mac Client 2 days ago
Hey Antonio, I recommend trying to use windowed fullscreen for now to try the larger resolutions.
For those of you getting the silent crash, does it happen in SD mode? Does it happen on all graphics settings? Specifically try changing your shadows, occlusion, and lighting settings. Thanks for helping me look into this one!
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